FAQs

On your trip, you’ll stay in comfortable twin-share hotel rooms, paired with another traveller from your tour. Forget hostels, our hand-picked hotels offer privacy, comfort, and a touch of luxury, with air conditioning or fans, reliable WiFi, and many featuring pools, gyms, or chill-out spaces. It’s the perfect base to relax after a day of exploring, making new friends, and living your adventure to the fullest.

We provide an airport transfer on the day your trip begins. To make things easy, aim to arrive between 9am and 5pm on the start date. Once you’ve booked your flights, be sure to share your arrival details in the Manage My Booking area so we can coordinate your pick-up. If you’re arriving outside these times, don’t worry, we can help you arrange a private transfer at your own cost. Our team will give you all the details you need to meet your driver and get to your accommodation safely and smoothly. All in-country transport throughout your trip is included, so you can relax and enjoy the journey. We handle transfers between hotels, activity locations, and any pre-arranged excursions, using buses, trains, and boats where needed. Each tour page lists the correct airport to fly into and out of, so you’ll know exactly where to arrive and depart. If you're still unsure, just chat to the team!

Thailand is a year-round destination, with warm temperatures and sunshine to enjoy whenever you visit. The rainy season runs from June to September, but showers are usually short and refreshing, often giving way to beautiful sunshine. The dry season, from October to May, tends to be a little cooler and less humid, perfect for exploring. Whatever time of year you choose, our trips are designed to make the most of the weather so you can enjoy all the adventure, culture, and fun Thailand has to offer.

Can I change my tour or travel dates? Yes. You can switch to a different tour or departure date as long as you request the change at least 8 weeks before your original departure date. Any price difference between tours or travel dates will need to be paid at the time of the change. Payment Options We offer flexible payment plans to help spread the cost of your trip: • £49 Deposit Plan – Secure your place with just £49, then pay the remaining balance in monthly instalments. The full balance must be paid at least 2 months before departure. • £199 Flexible Plan – Pay a £199 deposit, then make payments at your own pace. You must have paid at least 50% of the trip cost 4 months before travel, with the remaining balance due 2 months before departure. • Pay in Full – Pay the full trip cost upfront and you’re all set. From time to time, we may run promotions offering deposits from as little as £1. These follow the same structure as the £49 Deposit Plan. Cancelling Your Trip If you need to cancel, you must notify us in writing by email. Cancellation charges are as follows: • More than 120 days before departure – 50% of the amount you’ve paid so far is non-refundable. • Between 60 and 120 days before departure – 100% of the amount you’ve paid so far is non-refundable. • Less than 60 days before departure – 100% of the total trip cost is non-refundable.

Most of our programmes require a DBS check or the equivalent background check for your country of residence. If this applies to your trip, we’ll make this clear during the booking process. If you’re a UK resident, you can use an existing Advanced DBS check as long as it was issued within the last 12 months. If you don’t already have one, no stress, we can arrange this for you. The DBS service can be added directly to your booking through your Manage My Booking portal. If you’re based outside the UK, you’ll need to provide the equivalent background check from your home country. Our team will guide you on what’s accepted and how to obtain it, so everything is organised well before you travel.

You can inform us of any medical conditions or dietary requirements when booking on, and we’ll make sure these are taken into account throughout your trip. This includes allergies, intolerances, or any ongoing medical needs. For dietary requirements, we also recommend printing a card with your needs written in the local language, so you can feel confident when ordering food independently. We’ve supported many travellers with allergies and special diets, ensuring they stay safe, comfortable, and well-fed during their adventure.

Yes, your trip is fully financially protected. We are members of ABTOT (Association of Bonded Travel Organisers Trust), which means that in the unlikely event of our company ceasing to trade, any money you’ve paid for your trip is secure. This includes the cost of your accommodation, and tour arrangements booked through us. Booking with us gives you peace of mind knowing your investment is safe and your adventure is protected from unexpected disruptions.

Flights are not included in the trip price and will need to be booked separately. We recommend securing your place on the trip before booking flights, as availability and dates can sometimes change and flight prices can fluctuate. Once your place is confirmed, our team is happy to help with advice on the best airports to fly into, typical routes, and timings to ensure your arrival runs smoothly.

While our programmes are full of unforgettable experiences, there’s still plenty of time built in to relax, explore, or do your own thing. Whether you want to lounge on a beach, wander through local markets, try out a new cafe, or just take a quiet afternoon for yourself, the choice is yours. Your guides are always happy to share insider tips and recommend hidden gems, so you can make the most of every free moment. Free time is your chance to explore at your own pace, discover local culture, and create memories that are completely your own.

Who are the group leaders? Your group leader is your go-to guide, mentor, and ultimate problem-solver while on tour. They know Thailand inside out, from hidden local spots to the best places to eat, and are there to make sure your trip runs smoothly. Think of them as your travel BFF who’s got your back 24/7. How big are the groups? Groups are kept small and social, usually between 12 and 22 travellers, so it’s easy to bond and make friends for life. You’ll meet people from all over the world, all sharing the same love of adventure and discovery. Can I get in touch with my group or leader before the trip? Yes! Around two weeks before your tour, your group leader will be added to your group WhatsApp. You’ll also be able to connect with your fellow travellers in our private destination-specific community so you can start sharing tips, hype, and travel excitement before you even arrive.

Pack light, pack smart, and be ready for anything. Bring versatile clothing for warm days, cooler evenings, and temple visits. A sturdy backpack or suitcase works fine, and you’ll have opportunities to do laundry along the way. Don’t forget essentials like chargers, travel documents, and a good pair of walking shoes for exploring

The local currency in Thailand is the Thai Baht (THB). ATMs are widely available in cities, and cards are accepted in most places, though it’s useful to have some cash for markets and smaller towns. Most of your activities, accommodation, and some meals are included in the trip price. You will mainly need money for extra meals, drinks, souvenirs, optional activities, and any onward travel. We recommend bringing a travel card or using a card with low foreign exchange fees for convenience and security.

If you’re arriving early or staying on after your programme, we can help make the most of your extra time. Extra nights of accommodation before the tour starts can be booked easily through us, just get in touch with our team. Planning to continue your adventure once your trip ends? Our travel experts can offer advice on the best destinations, routes, and experiences to extend your journey, so you can explore confidently and make the most of your time abroad.

Most of our travellers are solo, so joining a group tour is a great way to meet like-minded people and make new friends along the way. Travelling alone gives you flexibility, the chance to connect with others, and the freedom to follow your own adventure. If you’re coming with a friend or partner, just let us know when you book. We’ll make sure you’re paired together in the same room so you can enjoy the trip side by side.

Incredible, expect a mix of authentic local dishes and Western comfort food. Must-tries include: Pad Thai – stir-fried noodles with tamarind, lime & peanuts Green Curry – creamy coconut curry with a spicy kick Mango Sticky Rice – sweet and irresistible Expect a delicious mix of authentic local dishes and Western comfort food throughout your trip. Some meals are included in the price, and you can check the day-by-day itinerary to see exactly what’s provided. Must-tries include Pad Thai, Green Curry, and Mango Sticky Rice. Don’t worry if you’re not a fan of spicy food, there are always milder options and plenty of vegetarian-friendly choices.

Thailand is famous for its nightlife, and there’s something for everyone. From rooftop bars and beach parties to group bar crawls and live music events, you can dance until sunrise or chill with a coconut by the sea. Not a big drinker? No problem. There’s absolutely no pressure to drink on our trips, and plenty of people choose to stay sober or take nights off. Whether you’re there for the music, the atmosphere, or just good company, you’ll always feel comfortable doing things your own way. Your guides will point you to the safest and most social spots, so you can enjoy the night worry-free.

Airport transfers are included on the start date of your tour. Once your flights are booked, please let us know by adding your arrival details to your portal, so our team can meet you at the airport and take you to your accommodation. If you do not require a transfer, simply let us know in advance. For travellers arriving earlier than the start date, we can provide advice and support to arrange transport to your accommodation if needed.

Visa requirements depend on your nationality and the country you are visiting. For UK citizens travelling to Thailand, you can stay for up to 60 days without a visa as a tourist. Border control may ask for proof of departure within that time, such as a return or onward flight. Visa requirements vary depending on your nationality and the country you are visiting. Some destinations, like Thailand, allow certain nationals to enter visa-free for a limited period, while others, such as Indonesia, may require a visa on arrival or in advance. It is your responsibility to check the latest visa and entry requirements before travelling. You can do this via the relevant embassy or consulate website, or reach out to our team for guidance. We also recommend checking with your GP or a travel health clinic for advice on vaccinations and other health precautions for the country you are visiting. Make sure to arrange any required vaccinations well in advance to ensure a smooth start to your trip.

You’ll spend a few days taking part in meaningful volunteer activities, including teaching English, supporting community initiatives, and helping at animal sanctuaries such as turtle, dog, and elephant centres. Every project is designed to create a real, positive impact in local communities while giving you an authentic, hands-on experience of Thai life. These experiences are more than just volunteering, you’ll meet locals, learn about their culture, and gain practical skills that you can carry with you beyond the trip. Whether it’s helping children practice English, caring for rescued animals, or assisting with community programs, you’ll leave knowing you made a genuine difference.

What’s included? All trips include carefully selected accommodation, in-country transport, airport pickup on arrival, and a range of activities specific to your tour. You’ll also enjoy expert local guides, pre-departure support, and the chance to connect with a like-minded travel group. Depending on your tour, included experiences might be cultural excursions, adventure activities, classes, or special local experiences. What’s not included? Flights to and from your destination, optional activities, travel insurance, visas, and any additional requirements such as background checks for volunteering with children are not included. You’ll also need to cover any personal expenses not specified in the itinerary.

Thailand is full of incredible wildlife, but what you see will depend on the regions you visit and the activities on your tour. Expect to encounter elephants, monkeys, tropical birds, and a variety of other native species in national parks, sanctuaries, and rural areas. On certain tours, you may also meet rescued animals such as dogs or have the chance to observe marine life while island hopping. We only work with ethical elephant sanctuaries and trusted animal projects, and our team on the ground continually reviews standards to ensure the highest welfare for the animals. While sightings can’t be guaranteed, every tour includes opportunities to connect with Thailand’s unique flora and fauna in sustainable and responsible ways.